Flexy Luggage
Cancellation & Refund Policy
How cancellations, refunds and overstays work for Flexy Luggage walk-in lockers and pre-arranged services.
Last updated: May 2025 · Applies to flexyluggage.com
Service Provider
Souvlakis Stamatios Georgios | VAT: 153535700
1st Parodos Polychroniou Constanta, Corfu 49100, Greece
Email: info@flexyluggage.com | Tel: +30 699 563 2295
1. Nature of Our Service
The majority of Flexy Luggage services are used on a walk-in, pay-at-locker basis. The customer selects a locker, pays at the locker unit for the first hour, and retrieves their luggage when ready. Because this service is neither pre-purchased online nor a distance contract, the standard 14-day withdrawal right under EU Directive 2011/83/EU does not apply to standard locker sessions.
For any pre-arranged or pre-paid services (luggage transfer, special equipment storage, long-term storage booked in advance), the cancellation and refund terms in Section 3 apply.
2. Overstay Policy
If luggage is not retrieved before the expiry of the booked or paid storage period:
- Additional hourly charges will apply at the standard rate for the locker size used.
- Flexy Luggage staff reserve the right to manage uncollected luggage after 72 hours of overstay and contact the customer using the details provided at booking.
- Flexy Luggage is not liable for any inconvenience caused by failure to collect luggage within the agreed period.
3. Cancellation of Pre-Arranged Services
| Notice Given Before Service | Cancellation Fee |
|---|---|
| More than 24 hours | Full refund — no charge |
| 12 to 24 hours | 50% of pre-paid amount retained |
| Less than 12 hours | Full pre-paid amount retained (no refund) |
| No-show | Full pre-paid amount retained (no refund) |
To cancel a pre-arranged service, contact us via email at info@flexyluggage.com or by WhatsApp at +30 699 563 2295. The time of cancellation is the time your message is received and acknowledged by Flexy Luggage.
4. Refunds for Pre-Paid Services
Where a refund is due under the cancellation terms above, we will process the refund within 14 calendar days using the same payment method as the original transaction, where possible. If the original payment was by cash on-site, the refund will be made by bank transfer to an account specified by the customer.
5. Damaged or Lost Items
If you believe items have been damaged or lost while in our storage:
- Report the issue immediately upon collection at the locker unit, or within 24 hours by contacting info@flexyluggage.com.
- Provide your booking reference, a description of the items, and photographic evidence where available.
- We will investigate the incident, including review of CCTV footage, within 5 business days.
- Where Flexy Luggage is found responsible for damage or loss, compensation will be agreed in writing, up to a maximum of the storage fee paid for the session in question, unless otherwise agreed.
We strongly recommend that customers maintain appropriate travel insurance for valuable, fragile, or irreplaceable items. Flexy Luggage does not accept liability for items stored in breach of the prohibited items policy (see Terms of Use, Section 7).
6. Service Unavailability
In the unlikely event that a booked locker or pre-arranged service cannot be provided due to technical failure, maintenance, or circumstances beyond our control, Flexy Luggage will:
- Notify the customer as soon as possible via the contact details provided.
- Offer an alternative locker or rescheduled service where available.
- Provide a full refund of any pre-paid amounts if no suitable alternative can be offered.
7. How to Contact Us for Cancellations or Refunds
Use the contact details at the bottom of this page. Email is monitored daily.
8. Governing Law
This Cancellation & Refund Policy is governed by Greek law and applicable EU consumer protection legislation. For out-of-court dispute resolution, you may access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.